Privacy Policy
Last updated: 26 July 2026
Venture AV respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our services.
1. Who We Are
Venture AV provides audiovisual consultancy, technical advisory and commercial installation support to clients operating in global markets.
For the purposes of applicable data protection law, the data controller responsible for your personal information is:
Legal entity: VENTURE AV LIMITED
Trading name: Venture AV
Registered address: 5 Carden Place, Aberdeen, Scotland, AB10 1UT
Email: hello@venture-av.com
Website: www.venture-av.com
References in this policy to “Venture AV”, “we”, “us” or “our” refer to the entity identified above.
2. Information We Collect
Information You Provide
When you complete a contact form or communicate with us, we may collect:
- Your name.
- Your work email address.
- Your telephone number.
- Your company name and job title.
- The country or region in which you operate.
- Information about your project, requirements or enquiry.
- Any other information you choose to include in your message.
Please do not send sensitive personal information through our website unless we specifically request it.
Information Collected Automatically
When you visit our website, we or our authorised service providers may collect limited technical and usage information, including:
- Your IP address.
- Browser and device type.
- Operating system.
- Approximate location derived from your IP address.
- Pages visited and time spent on the website.
- Referring website or source.
- Dates and times of visits.
- Cookie identifiers and consent preferences.
- Website performance and interaction information.
We collect this information through cookies and similar technologies. Non-essential analytics technologies are used only where you have provided the required consent.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and contact requests.
- Understand your requirements and assess whether our services may be suitable.
- Prepare proposals, estimates or information requested by you.
- Arrange meetings, consultations or project discussions.
- Manage our relationship with prospective and existing clients.
- Operate, maintain and secure our website.
- Understand how visitors use our website.
- Improve our website, services and user experience.
- Prevent fraud, misuse and security incidents.
- Establish, exercise or defend legal claims.
- Comply with legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.
4. Our Lawful Bases
Under the GDPR and other applicable data protection laws, we must have a lawful basis for processing personal information.
| Purpose | Personal information | Lawful basis |
|---|---|---|
| Responding to an enquiry | Contact details and enquiry information | Legitimate interests and, where relevant, steps requested before entering into a contract |
| Discussing or providing services | Contact, business and project information | Performance of a contract or steps requested before entering into a contract |
| Managing business relationships | Contact and correspondence information | Legitimate interests in operating and developing our business |
| Website security and administration | IP address, device and technical information | Legitimate interests in protecting and operating our website |
| Website analytics | Usage, device and cookie information | Consent, where required |
| Legal and regulatory compliance | Information relevant to the legal requirement | Compliance with a legal obligation |
| Legal claims | Relevant contact, correspondence and project information | Legitimate interests in protecting our legal rights |
Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against your rights and expectations.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before your consent was withdrawn.
5. Cookies and Analytics
Our website may use cookies and similar technologies.
Essential Technologies
Essential technologies may be used where necessary to:
- Make the website function correctly.
- Maintain website security.
- Remember your privacy and cookie choices.
- Support forms and other features requested by you.
These technologies do not generally require consent where they are strictly necessary to provide the website or a feature you have requested.
Analytics Technologies
With your consent, we may use analytics technologies to understand:
- How visitors reach our website.
- Which pages are visited.
- How visitors interact with the website.
- Whether the website is functioning effectively.
- How the website and its content can be improved.
Our analytics provider may process technical identifiers and usage information on our behalf.
Analytics technologies will not be activated where prior consent is legally required unless you choose to accept them.
You can accept, reject or change your cookie preferences through our website’s cookie consent tool at any time:
Cookie settings: [Insert link or cookie-settings button]
You can also restrict or delete cookies through your browser settings. Disabling certain technologies may affect some website functions.
A detailed list of cookies, providers, purposes and expiry periods should be available through the cookie consent tool or a separate Cookie Policy.
6. Who We Share Information With
We may share personal information with trusted third parties where reasonably necessary, including:
- Website hosting and infrastructure providers.
- Website development and maintenance providers.
- Analytics and cookie-management providers.
- Cloud storage, email and business software providers.
- Professional advisers, including lawyers, accountants and insurers.
- Consultants, contractors and delivery partners involved in responding to an enquiry or providing agreed services.
- Government bodies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.
- A buyer, investor or successor in connection with a proposed or completed sale, restructuring, merger or transfer of our business or assets.
Service providers acting on our behalf may only process personal information in accordance with our instructions and appropriate contractual obligations.
We do not sell your personal information.
7. International Data Transfers
Venture AV operates in global markets, and some of our service providers or business partners may be located outside the country in which you are based.
Where personal information is transferred outside the United Kingdom or European Economic Area, we will take appropriate measures to protect it. Depending on the circumstances, these measures may include:
- Transferring information to a country recognised as providing an adequate level of protection.
- Using approved standard contractual clauses.
- Using the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.
- Applying another legally recognised transfer safeguard.
You may contact us for further information about the safeguards relevant to your personal information.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Our typical retention periods are:
- General enquiries: Up to 24 months after our last meaningful communication.
- Unsuccessful proposals or prospective projects: Up to 24 months after the opportunity is closed.
- Client and contractual records: For the duration of the relationship and normally up to six years afterwards, where required for contractual, tax, accounting or legal purposes.
- Analytics information: In accordance with the retention settings of our analytics provider, normally for no longer than 14 months unless a shorter period is selected.
- Cookie consent records: For as long as reasonably necessary to demonstrate and manage your consent choices.
- Security records: For a reasonable period based on the nature and severity of the relevant risk or incident.
We may retain information for longer where required by law, necessary for legal proceedings or needed to establish, exercise or defend legal rights.
Information that has been irreversibly anonymised may be retained for statistical and analytical purposes.
9. How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access.
- Accidental loss.
- Improper use or disclosure.
- Unauthorised alteration.
- Destruction or damage.
These measures may include access restrictions, password controls, encryption where appropriate, secure hosting, software updates, backups and confidentiality obligations.
Although we take reasonable steps to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Data Protection Rights
Depending on your location and the circumstances, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information.
- Ask us to restrict how we use your information.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Object to the use of your information for direct marketing.
- Complain to an appropriate data protection authority.
These rights are not absolute and may be subject to legal conditions or exemptions.
To exercise a right, contact us at [privacy contact email]. We may need to request information to confirm your identity before completing your request.
We will normally respond within one month, although the law may permit additional time for particularly complex or numerous requests.
You will not normally be charged for exercising your rights. We may charge a reasonable fee or refuse a request where legally permitted, including where a request is manifestly unfounded or excessive.
11. Complaints
Please contact us first if you have concerns about how we have handled your personal information:
Email: hello@venture-av.com
Address: 5 Carden Place, Aberdeen, Scotland, AB10 1UT
You may also complain to the data protection authority in the country where you live or work, or where you believe a data protection infringement occurred.
Where Venture AV is established in the United Kingdom, you may contact the UK Information Commissioner’s Office.
12. Automated Decision-Making
We do not use information collected through our website to make decisions that produce legal or similarly significant effects solely through automated processing.
13. Children’s Privacy
Our website and services are intended for businesses and professional users. They are not directed at children, and we do not knowingly collect personal information from children through the website.
Please contact us if you believe a child has provided personal information to us so that we can take appropriate action.
14. Third-Party Websites
Our website may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices, security or content of those third parties. You should review their privacy information before providing personal information or using their services.
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to:
- Our website or services.
- The information we collect.
- Our service providers.
- Our business operations.
- Applicable legal or regulatory requirements.
The latest version will be published on this page with an updated revision date. Where appropriate, we may provide additional notice of material changes.
16. Contact Us
For questions about this Privacy Policy or our use of personal information, contact:
Venture AV
VENTURE AV LIMITED
5 Carden Place, Aberdeen, Scotland, AB10 1UT
hello@venture-av.com